Refund policy

Refunds
Due to all items being personalized and made to order, we have a no return policy.  Unfortunately, there is no way that we can reuse/resell your item if it is returned since it will have your own personalization and/or custom print options.

Cancellations
Because orders are personalized, there are no cancellations.  However, If you need to cancel for any reason at all, you can contact us within 1 hour of placing your order REQUESTING a cancellation.  Although we can not guarantee a cancellation, after 1 hour, if your order has not been sent to printing, in most cases, it can be cancelled no problem.  Once your order starts printing, we are not able to stop the production to cancel your order.  

To REQUEST a cancellation, you can contact us at sales@checklistplanners.com. 

If your cancellation is accepted, we’ll reply to your email letting you know that your order has been refunded and it can take up to 7 business days from the refund day for your payment to be returned back to your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days has passed since we’ve approved your return, please contact us at sales@checklistplanners.com so that we can verify that we completed the return on our end.

If it is too late for your order to be cancelled, we will reply to your email and let you know.

You can always contact us for any return question at sales@checklistplanners.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned under any circumstances, like custom products (such as special orders or personalized items).  100% of our products are personalized and/or custom made to the customers preferences.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Like returns, due to out products being personalized/customized, we can not except exchanges.

 

International Orders
At this moment, we are working on allowing international orders.  For the time being, please visit us on Etsy to order International delivery.  Visit us on Etsy at checklistplanners.etsy.com

 

European Union 14 day cooling off period
Because of the EU laws that allow personalized items to be returned, we do not ship to the EU on our website or any other platform, such as Etsy, Amazon, etc.  If you are in the EU and would like to order, we would suggest using a third party company or relative outside of the EU to order for you.